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		Terms and Conditions
		1- This is a binding contract between Airline Claims and the client, and the Terms & Conditions are to be complied with in all stages of collection.
		2- While every effort is made by Airline Claims to recover refunds, no guarantee is either expressed or implied that such money will be recovered.
		3- Airline Claims reserves the right to refuse any claim, if the claim assessment indicates low recovery potential. If the client wishes to pursue the claim with Airline Claims, Airline Claims reserves the right to charge such claim charges that would be due if the reclaim had been collected in full. Payment of claim charges for such claims must be made in advance of recovery.
		4- Airline Claims shall be indemnified by the client for any actions taken by the client, if such actions prejudice Airline Claim's ability to collect. If such prejudice action occurs, Airline Claims reserves the right to charge such claim charges that would be due as if the reclaim had been collected in full.
		5- Once the client enters into this contract, all recovered refunds are subject to the claim charges at the rate set out by Airline Claims.
		6- Once Airline Claims has been authorised to act on the client's behalf and a claim is submitted, if the claim is withdrawn by the client, prior to Airline Claims recommending or agreeing to termination of action, Airline Claims reserves the right to charge such claim charges that are due as if the reclaim had been collected in full.
		7- Any additional service(s) requested by the client will be considered by Airline Claims and charged to the client at the agreed rates and payment terms. Such services do not include legal representation.
		8- Where any form of credit is offered and accepted as claim settlement, Airline Claims reserves the right to charge the Claim charges which would normally apply, if the claim had been settled by monetary value.
		9- The client is responsible for any bank charges Airline Claims incurs, in the event that payment issued by the client fails to clear.
		10- By signing the Indemnity Form, the client authorises Airline Claims to collect monies on their behalf. Payment will be remitted by cheque or transfer to the client on the last working day of the month settlement is reached, providing the funds have cleared.  All refunds will be paid to Airline Claims. Airline Claims will deduct the appropriate claim charges based upon the total value of the claim.
		11- The client must not make any communication with the debtor(s) after claim(s) are passed to Airline Claims. If debtor(s) attempt to contact the client, the client must immediately revert the debtor(s) directly to Airline Claims without discussing the claim. If this term is broken, this is liable to prejudice Airline Claims' ability to collect, and Airline Claims reserves the right to charge such claim charges that would be due if the reclaim had been recovered in full.
		12- The client must immediately inform Airline Claims of any payment or communication received directly regarding the reclaim, so that Airline Claims does not pursue the debtor unnecessarily.
		13- Should the debtor insist to make payment for a claim raised with Airline Claims, directly to the client, the appropriate claim charges will be charged in advance prior to the confirmation of funds released to the client. When the claim charges have been banked and cleared by Airline Claims, only then will Airline Claims permit the debtor to release the funds to the client.
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